General Terms and conditions of sale.
General Terms and Conditions of Sale
1. Introduction
Welcome to www.pulpcaviar.com (hereafter referred to as the "Website"), the online sales platform operated by PulpCaviar, a company registered in Belgium with its official address at:
PulpCaviar
268 Chaussée de Ruisbroeck
1160 Drogenbos
Belgium
By accessing and using this Website, you agree to be bound by the following General Terms and Conditions of Sale (hereafter referred to as "T&Cs"). These T&Cs apply to all orders placed on the Website.
2. Conditions of Purchase
2.1. By placing an order, the customer ("Customer") confirms that they are at least 18 years old and possess the legal capacity to enter into a binding agreement.
2.2. Customers must purchase for personal use only. Any resale of products is strictly prohibited.
2.3. Confirmation of an order through the Website constitutes full acceptance of these T&Cs.
3. Products and Availability
3.1. Each product listed on the Website is accompanied by a description and images. These serve as a guide and may not always perfectly match the actual product.
3.2. All products comply with applicable health and safety regulations.
3.3. Products are subject to availability. In case of stock unavailability, the Customer will be informed and may choose a replacement or request a refund.
3.4. Promotional offers are valid while they are displayed on the Website.
4. Pricing and Payment
4.1. Prices are displayed in euros (EUR), inclusive of applicable taxes, excluding delivery charges, which will be calculated at checkout.
4.2. Payment is required in full at the time of order confirmation. Transactions are processed securely through our selected payment provider.
4.3. Orders are only processed upon successful payment authorization.
5. Ordering Process
5.1. Customers can browse the Website, add selected items to their cart, and proceed to checkout.
5.2. Before confirming the order, the Customer will be able to review all details and make necessary modifications.
5.3. Once the order is confirmed and payment is made, an email confirmation will be sent.
6. Delivery
6.1. Orders are delivered to the address specified by the Customer. Delivery is available in Belgium and other European Union countries.
6.2. Delivery times are estimated and may be subject to delays beyond our control.
6.3. The Customer is responsible for ensuring someone is available to receive the order. If unavailable, re-delivery arrangements may be required.
6.4. If the delivery exceeds fifteen (15) days beyond the expected date, the Customer may cancel the order and receive a full refund.
7. Guarantees and Returns
7.1. PulpCaviar ensures that all products are carefully packaged and meet quality standards.
7.2. Customers must check their products upon receipt. Any defects must be reported immediately, either by noting the issue on the delivery slip or by contacting customer support.
7.3. Perishable products (such as caviar and fresh seafood) cannot be returned or exchanged for health and safety reasons.
7.4. Non-perishable items may be returned within 14 days, provided they remain unopened and in their original condition. The Customer will bear the cost of return shipping.
8. Right of Withdrawal
8.1. Customers have a legal right to withdraw from purchases of non-perishable items within fourteen (14) days of receipt without providing a reason.
8.2. A full refund, including standard shipping costs, will be processed within fourteen (14) days of receiving the returned goods.
8.3. Perishable items are exempt from this right and cannot be returned due to their nature.
9. Intellectual Property
9.1. All content on the Website, including but not limited to text, images, logos, and videos, is protected under intellectual property laws.
9.2. Any reproduction or use of Website content without prior authorization is strictly prohibited.
10. Data Protection and Privacy
10.1. The personal information collected from Customers is used solely for order processing and communication.
10.2. Customers' data will not be shared with third parties without consent, except where required by law.
11. Dispute Resolution
11.1. In case of any dispute, the Customer is encouraged to contact PulpCaviar's customer service first to seek an amicable resolution.
11.2. If a resolution cannot be reached, the dispute may be referred to an independent mediator.
12. Governing Law
12.1. These T&Cs and any related disputes shall be governed by and interpreted in accordance with Belgian law.
12.2. In the event of litigation, disputes shall be resolved in the competent courts of Belgium.
For any inquiries, please contact us at:
Email: info@pulpcaviar.com
Phone: +32 474 83 02 50
Thank you for choosing PulpCaviar!